Refund policy
Return & Refund Policy
Thank you for shopping with Shanea’s Kloset. Please review our return and refund policy carefully before making a purchase.
Store Credit Only
Shanea’s Kloset does not offer cash refunds.
Eligible returns may be approved for store credit only. Store credit can be used toward a future purchase from Shanea’s Kloset.
Return Eligibility
To be eligible for store credit, items must be:
- Returned within 7 days of delivery
- Unworn, unused, and unwashed
- Free of stains, odors, makeup, deodorant, perfume, pet hair, or damage
- Returned with original tags and packaging, if applicable
- In the same condition received
Items that do not meet these requirements will not be accepted.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or discounted items
- Accessories
- Bodysuits
- Swimwear
- White clothing/items
- Special occasion/formal wear
- Items marked “Final Sale”
- Gift cards
Exchanges
We do not guarantee exchanges because inventory may be limited. If you need a different size or item, you may request a return for store credit and place a new order once your store credit is issued.
Return Process
To request a return, email us at:
Please include:
- Your full name
- Order number
- Item you would like to return
- Reason for return
- Photos, if applicable
Return requests must be approved before sending items back. Items sent without approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by Shanea’s Kloset.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service. Shanea’s Kloset is not responsible for lost or delayed return packages.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
Please include your order number and clear photos of the item and packaging.
Store Credit Processing
Once your return is received and inspected, we will notify you by email regarding approval.
If approved, store credit will be issued within 3–5 business days.
Store credit does not expire unless otherwise stated.
No Refunds to Original Payment Method
All approved returns are issued as store credit only. Refunds will not be issued to the original payment method.